Our commitments on every order, and what to do if something goes wrong.
1.Our guarantees
- Secure payment on the Stripe page: we never see your card.
- No password requested, ever.
- Quick start: the order joins the team’s queue as soon as payment is confirmed.
- 90-day refill guarantee after completion.
- Human support by email and WhatsApp, reply within one business day.
2.90-day refill guarantee
If part of the completed quantity disappears within 90 days of the end of your order, the team tops it up free of charge. Write to us with your order number (LQF…): the refill starts within one business day after checking.
The guarantee does not apply if the account has been made private, renamed or deleted, or if the targeted post has been removed.
3.When are you refunded?
- The order cannot be completed (non-existent account, impossible target, service blocked by the platform): refund of the uncompleted part.
- You were charged twice for the same order: refund of the duplicate.
- You cancel before processing starts: full refund.
An order already completed as described is not refundable; it remains covered by the refill guarantee.
4.How to make a request
- Write to support@likes-quality.fr or use the contact form.
- Include your order number and the issue (a screenshot if possible).
- The team replies within one business day with the proposed solution: refill, additional completion or refund.
5.Refund timing
Refunds are made to the payment method used for the order. They usually appear within 5 to 10 business days depending on your bank. Loyalty points earned with the refunded order are removed, and points used are returned to you.
6.Full terms
These commitments complement the terms of sale.