These terms of sale apply to every order placed on https://likes-quality.fr with BL AGENCY LTD (Companies House no. 14495943, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom), hereinafter “Likes Quality”.
1.Purpose and scope
These terms set out the rights and obligations of the parties when buying services on the site. Every order implies acceptance of the terms in force on the order date. Customers declare that they are of legal age and able to enter into a contract.
2.Services offered
Likes Quality offers digital visibility services on social networks and streaming platforms (followers, likes, views, comments, plays, etc.), as well as agency services (website design, SEO, advertising) on quote.
The services are 100% digital: no physical goods are shipped. Each service page describes the available quantity, options and completion speed. Likes Quality is not affiliated with any of the platforms mentioned and cannot guarantee their decisions (algorithms, moderation, removals).
3.Ordering
Customers choose the service, quantity and options, then enter the target: a username or a public link. No password is ever requested.
Customers check the summary before paying. They guarantee that they own the targeted account or post, or are authorised by its owner. A confirmation with the order number (LQF…) is sent by email after payment.
4.Prices
Prices are shown in euros, all taxes included, with no extra fees. They may change at any time; the applicable price is the one displayed when the order is confirmed. Promo codes and loyalty points apply under the conditions shown in the cart.
5.Payment
Payment is made by bank card (Visa, Mastercard) or digital wallet (Apple Pay, Google Pay depending on the device) on the secure page of the payment provider Stripe, through the group’s payment site. Likes Quality never has access to bank details.
The order is taken into account when payment confirmation is received. An order left unpaid for 24 hours may be cancelled.
6.Completion and timing
Processing starts shortly after payment is confirmed, in the order of the team’s queue. The chosen speed (fast, normal, gradual or custom) gives an indicative completion time.
Throughout the work, the targeted account or post must remain public and accessible, without a username change or deletion. If the target becomes inaccessible, the order is paused and the customer is notified by email. A delay caused by the target (private account, wrong link) cannot be held against Likes Quality.
Customers are informed by email when their order is “in progress” and then “completed”.
7.Refill guarantee
Every order comes with a 90-day refill guarantee from the end of completion: if part of the completed quantity disappears during this period, the team tops it up free of charge on request with the order number.
The guarantee does not apply if the account has been made private, renamed or deleted, or if the post has been removed.
8.Refunds and complaints
If Likes Quality cannot complete all or part of an order (non-existent target, platform blocking the service), the uncompleted part is refunded to the payment method used, or converted into a credit with the customer’s agreement. Details are on the Refunds and guarantees page.
Complaints should be sent to support@likes-quality.fr with the order number. The team replies within one business day.
9.Loyalty points
Customers with an account earn 1 point per euro spent, credited after payment is confirmed. 10 points are worth €1 off a later order. Points have no cash value, cannot be transferred or refunded, and are removed if the order that earned them is cancelled or refunded.
10.Liability
Likes Quality undertakes to perform the services with care, in line with their description (best-efforts obligation). It cannot be held liable for decisions by third-party platforms, for use of the service contrary to their rules, or for indirect damage. In any event, its liability is limited to the amount of the order concerned.
11.Personal data
Data needed for the order is processed in accordance with the privacy policy.
12.Governing law and disputes
These terms are governed by French law. In case of difficulty, customers first contact customer service to seek an amicable solution. Failing agreement, the dispute is brought before the competent courts, without prejudice to the protective provisions consumers enjoy in their country of residence.